Privacy Policy

1. Introduction

This Privacy Policy explains how Build Master ("we", "us", or "our") collects, uses, shares and protects information when you use our website, mobile applications, and related services (collectively, the "Service"). By using the Service you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information you provide directly to us, such as your name, email address, phone number, company name, billing information, and any other information you choose to provide when contacting us, registering for an account, or using support services.

Usage and Device Information

When you access our Service, we may collect information about your device and how you use the Service, including IP address, browser type, operating system, device identifiers, pages viewed, links clicked, referral URLs, and other diagnostic data.

Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, local storage, and similar technologies to provide, protect and improve the Service, process analytics, and display personalized content. You can control cookies through your browser settings; blocking cookies may affect the functionality of the Service.

3. How We Use Information

We use the information we collect to:

  • Provide, maintain and improve the Service;
  • Respond to your inquiries and provide customer support;
  • Process orders and manage billing;
  • Monitor and analyze usage and trends to improve user experience;
  • Detect, prevent and address technical issues, fraud or abuse;
  • Send administrative messages, updates, and marketing communications (where permitted by law).

4. Sharing and Disclosure

We may share information with:

  • Service providers — third parties who perform services on our behalf (hosting, analytics, payment processing, email delivery, customer support).
  • Legal and safety — when required by law or to respond to legal process, protect our rights, or investigate fraud or security issues.
  • Business transfers — if we are involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

5. Third-Party Services

The Service may use third-party services (for example Google Analytics, payment processors, or marketing platforms). These services have their own privacy policies and may collect or receive information about you. We encourage you to review their policies before providing personal data.

6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purposes for which it was collected.

7. Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Information collected through the Service may be stored and processed in countries outside your own. When we transfer personal data internationally we take steps to ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under the applicable age without parental consent. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Your Rights

Subject to local law, you may have rights regarding your personal information, including the right to access, correct, update, delete, or restrict processing. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. Cookies and Opt-Outs

You can control tracking and cookie preferences via browser settings and opt-outs offered by some third-party services (for example, using Google Analytics opt-out browser add-on). Blocking cookies may affect site functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with an updated effective date. Continued use of the Service after changes indicates your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Last reviewed: 1 December 2025